section:aboutinfo

Hubungi Kami
Jika Anda memiliki pertanyaan, saran, keluhan, ataupun kritik, silakan hubungi Tim Customer Service kami. Kami siap melayani Anda 24 jam nonstop setiap hari.
Email Resmi :
CS@RESERVASI.COM
No. Telepon Resmi :
+62-21-8064-7888
Live Chat
Chat langsung dengan agen Reservasi melalui browser/desktop.
FAQ & 1:1 Tanya Jawab
Untuk informasi seputar pemesanan, tiket, hotel, pengembalian uang, dan lain sebagainya, silakan cek laman FAQ dan 1:1 Tanya Jawab di atas.
Jl. Kebayoran Lama No.9 Sukabumi Utara, Kebon Jeruk - Jakarta Barat 11540

section:termsofuse

TERMS OF USE

These Terms of Use should be read before using this website. By using this site you accept and abide all the terms and conditions below.

www.reservasi.com website ("Website") is managed by PT. Reservasi Global Digital ("we"). By accessing and / or using the Website, you acknowledge that you have read and understand, and agree to be bound by these Terms of Use set forth below and other terms and conditions in connection with the Website, including but not limited to confidentiality and FAQ, which is an integral part of these Terms of Use ("Terms"). You must be at least eighteen (18) years to use this Website.

Please note that we may change, modify, add and delete these Terms at any time without prior notice. These Terms should be read periodically. By continuing to use this Website after changes to the Terms, visitors, users or Registered Users ("you" or "User") are agree and approve the changes. If you use one of our services, then your usage is based on compliance and acceptance of the terms and conditions that applicable to such services.

1. SCOPE OF SERVICES

1.1. Through the Website, Reservasi provides online sales facility so that you can search for various airlines and / or hotels and make a reservation ("Service"). Users can book hotels, airlines and / or through other service providers ("Supplier") on our Website. By making an order through the Website, you will be able to book a plane ticket, hotel room, or other services on our Website. We will confirm the booking by email. We have the right to reject the booking as set forth below.

1.2. Although we carefully use our expertise in providing the service, we do not guarantee that all of the information provided is accurate, complete, correct or updated, and we are not responsible for any mistakes (including placement and typing errors), disruptions (both temporary and / or partial), damage, repair or improvement to the Website or otherwise, information that is inaccurate, misleading or false, or unsent information.

1.3. Changes in market conditions or circumstances that occur can cause changes in a short time, leading to inaccurate or expired information. In case of any problems, customer service can be trying to help you and meet your demands.

1.4. This website does not declare any statements and should not be considered as making the recommendations or suggestions of the level of quality of service or rank of Supplier listed on the website. We hereby declare denial claims, losses or liabilities related to the quality or status of existing supplier listed on the Website (which provide service airline, hotel or other services). Supplier can be introduced in different grade levels based on factors including, but not limited to reviews, rank or other factors. The rating given is calculated based on an algorithm that can automatically be updated and amended from time to time in accordance to our policies alone.

1.5. We have the right to deny any user or booking (or in certain cases to cancel the booking confirmation) at our sole discretion and for any reason and without giving the reasons for refusal / cancellation. The reason for rejecting a user or booking or cancel the reservation confirmation may include but are not limited to: violations of these Terms, trade or economic sanctions by global or national authorities, embargo, prohibition in the rules, fraud or theft (or an indication of actual or suspected fraud or theft), allegations of criminal activity, suspicious booking, services that are not available or are no longer provided by the Supplier, the user provides information that is inaccurate, false or misleading, problems with communication electronic credit card information or transactions, inappropriate behavior, threats, insults, refusal to provide information, practical obstacles, difficulties or communication breakdowns, Real Mistake (further described below), the history of violations of the requirement or refusal, or included in any "black list" or a "watch list" by governments or international organizations. In the case of booking rejection or cancellation by Reservasi and payment has been made, Reservasi will replace the amount which has been charged with no further cost. We can eliminate or remove ("Removed") membership Website users at any time, either temporarily or permanently. Deleted Users are prohibited from trying to use the Website by any other name or through any other user (hereinafter described in the provisions of Fraud Prevention Mechanism).

1.6. By making a reservation or booking via the Website, you accept and agree to the terms and conditions of Suppliers, including those relating to the policy of cancellation and / or absence of, or related to your special requests that may be granted to the Supplier. Reservasi are not responsible for any violation of the terms and conditions agreed upon between the supplier and the user, or based on specific requests of users, so please read Supplier’s terms and conditions carefully.

2. CANCELLATION

2.1. Through the Website, Reservasi provides online sales facility so that you can search for various airlines and / or hotels and make a reservation ("Service"). Users can book hotels, airlines and / or through other service providers ("Supplier") on our Website. By making an order through the Website, you will be able to book a plane ticket, hotel room, or other services on our Website. We will confirm the booking by email. We have the right to reject the booking as set forth below.

2.2. In accordance to the cancellation which has been done, Reservasi may hold or take some amount of the amount paid to reimburse the costs that have been incurred in cancellation.

3. SPECIAL REQUEST

In the case of special requests regarding to reservation (such as: rooms that easily accessible by wheelchair, wheelchairs upon delivery of the tickets, change of name, change date, adding points "frequent flyer" or equivalent), the user can enter a request when making reservations at website or contact the supplier directly (as applicable). Request will be administered at the discretion of the Supplier and reservations, based on availability and other factors.

4. TRAVEL ADVICE

By displaying a particular destination, Reservasi not indicate or warrant that travel to certain places is suggested or risk free and Reservasi is not responsible for any damage or loss that may result from travel to the destination. In any situation, Reservasi will not be responsible for any adverse incidents which occurred during the journey or during your stay. You are personally responsible for the selection of trips, routes and travel destinations throughout your trip. Reservasi are not responsible for any loss that occurs when you fail to carry the necessary travel documents, such as your passport.

5. RATINGS

Ranked displayed on the Website are provided as information from users alone, and the existing ratings are based on information supplied by third parties such as suppliers, users or review any other website. We do not verify the ratings given and therefore not responsible for the accuracy of existing ratings. We hereby declare denial claims, damages or liabilities in connection with the ratings shown on the Website.

6. PRICE AND PROMOTION

We can offer lower prices and / or promotions from time to time. Please note that it may require different terms and conditions, for example, in connection with the booking and refund policy.

7. ADDITIONAL COSTS & REFUND

7.1. Any prices listed on the website is only available with certain provisions and the price may change depending on the availability of booking, length of booking and / or quotas. Price available can include additional taxes and other charges again but under certain circumstances may not include taxes and service charges; users agree that they are responsible for verifying the total cost to be paid and other terms and details of when the confirmation email is sent to the user. Users must verify the booking in the booking sheet; the user can cancel the booking at any time before the final confirmation is done. Prices shown in detail so that the user can see the amount to be paid, any additional fees caused by the use of credit cards or charge interbank charged for shipping costs will be charged to the user and if there is a shortfall in the amount paid, Reservasi can provide email notifications about the shortfall in the amount to be paid by users. In case the user cancel the booking before paying in full, Reservasi have their own policies on whether to refund the amount paid or refund the amount that has been received by deducting the costs paid by Reservasi as a result of expenses that are not paid for this deficiency by the user in accordance with the procedure set by Reservasi. If the user has any doubts about the service, users can contact Reservasi customer service (during Reservasi’s operational hour). For any other cancellation, Reservasi will work with you to restore the funds that have been paid, after deducting the costs paid by Reservasi, for example, inter-bank transfer fees. Refunds may not be immediately dependent on the initial method of payment. You can contact Reservasi’s customer service for further details regarding the estimate duration to receive your refund and we will help you as best as we can.

7.2. Reservasi will not be responsible or liable for any issuance of aborted e-tickets due to an inaccurate amount transferred by you. Each transfer which exceeds the deadline for the transfer will result in aborted reservations. For real time (real-time) bank transfer, you must use an ATM. After completing the bank transfer, please confirm your payment by filling out a form of payment confirmation.

8. ADDITIONAL COST OF HOTEL

8.1. Please note that all prices for hotel reservation provided through our Website ("Hotels") based on your choice, like for the requested period of stay and number of guests, unless specified otherwise. Hotel room reservation rates are quoted per room and per night. You are responsible for verifying whether the choice and your request or any additional services is applied in the price displayed on the Website (such as hotel information is provided before final booking confirmation) and / or in the email confirmation Voucher. Breakfast is usually not included, unless stated otherwise. Resort hotel rates and other mandatory fees (see below) and local taxes, tourist or residential fee (if any) will be paid by you, and are generally not taken into account in the price hotel unless stated otherwise. You are responsible for verifying any explanation or policies provided by the hotel at the Website. Any insurance is not included in the price, unless stated otherwise. The standard hotel room reservation was for one to two guests; additional costs will generally be needed for extra beds. Hotels may refuse to accept an additional guest if not notified in advance.

8.2. Please note that some hotels can charge you a resort fee, but may require additional fee (or the like) to use certain services. A resort fee is generally not included in Price Hotel; more details will be included in the description on the Website. You may also be charged directly by the hotel for products and services, including but not limited to: energy surcharge, baggage handling fees, the cost of delivery of newspapers, in-room security costs, the cost of travel / tour, or the cost to clean the room. Adding additional hotel service is outside the authority of Reservasi.

8.3. Operational expenses and personal use expenses (such as those incurred during the stay at the hotel) are generally not included in Deals. These expenses include but are not limited to: parking fees, the cost of the minibar in the room, telephone charges, room service, food and beverage expenses, cost of dinner (gala), specifically, rent movies / films on demand (on-demand), and the cost Internet usage. Particular during peak tourist season, some hotels may make dinner specials that are required (such as for the New Year, Christmas, Chinese New Year and other events). These expenses are not included in the room rate, but will be shown on the booking form. Please refer to the further detail that is listed under "Hotel Information", "Booking Requirements", "Cancellation Policy" or a similar title at the Website. If you are not sure whether or not there is a fee that is included in the fare, please contact our customer service team to clarify.

8.4. Some specific hotel can add cost to transport or transfer. This is a practice that is common to travel between islands (such as Maldives), to reach the hotel. Transport is always arranged by the hotel, and offered by or on behalf of the hotel, which is responsible for transport services. You agree that Reservasi do not arrange any transport and is not responsible for the transportation service. You agree that Reservasi is not responsible for the quality, safety, frequency or level of transportation services, and against any loss or damage that may result from use of the transport service.

8.5. In some jurisdictions, hotel may be required to levy the hotel occupancy tax or local city tax from the guest directly. Government authorities can also declare additional taxes and may require the hotel to collect the tax directly. You agree to pay any and all taxes / fee to the hotel directly after exiting the hotel (checkout), unless specified otherwise. When you are not sure, please check with the hotel or our Customer Service about any additional fees that may be included in the hotel price.

9. DETAILS AND PAYMENT PROCEDURE

9.1. Payments are made in the amount and currency with no bank charges or any other expense charged by Reservasi.

9.2. Reservasi does not charges taxes or levies. The imposition of any tax would be borne by the user.

9.3. For all forms of reservation, you have to make the payment before the specified time limit. If payment is not made, then Reservasi reserves the right to cancel all reservations or ignore the ordering process.

9.4. Payment methods including but not limited to credit cards and bank transfer. For payment by bank transfer, you must provide bank transfer receipt as proof of payment listed in the reservation confirmation email. You must follow the procedures contained in the confirmation email.

9.5. For other payment methods such as credit cards, you must follow the procedures set by Reservasi and / or the payment service provider.

9.6. Once you make a full payment, Reservasi will place the order and issue a reservation code, which will be accompanied by:

9.7. Booking code;

9.7.1. Customer Name;

9.7.2. Booking number;

9.7.3. Booking details; and

9.7.4. Telephone / Extension.

10. CREDIT CARD PAYMENT & FRAUD

10.1. For payment bookings through this Website, your credit card will be billed by Reservasi for the full price at the time of booking and confirmation of bookings (any refund that may be granted will depend on the provisions of the existing reservation). You should check the booking details thoroughly every time before you make a reservation. Reservasi will process any returns, as applicable, within a reasonable period. For certain reservations, Reservasi may not bill your credit card and ask you to pay directly to the Supplier. In order to safely use and encrypt your credit card information when it transmitted to us, we use encryption technology such as Transport Layer Security ("TLS") or Secure Sockets Layer ("SSL") for our service.

10.2. In the case of credit card fraud or unauthorized use on your credit card by a third party, you should contact your bank or card issuer immediately after realizing that such unauthorized use. If you suspect any unauthorized or fraudulent reservation made by the Reservasi, you should immediately contact our Customer Service team.

10.3. To make a reservation, you must be over the age of eighteen (18) years and have full legal capacity to make the transaction (or has authority from the legal guardian). You must use a credit card or debit card you have, issued in your name, and make sure that there are sufficient funds to cover the transaction costs. You accept financial responsibility for all transactions made in your name or account.

10.4. You must ensure that the details you provide to us is completely correct, precise and accurate. Reservasi reserves the right not to accept certain credit cards. Reservasi can add or remove payment methods based on policy.

10.5. In certain cases, we may require additional information or verification to validate and confirm the booking, as described in more detail in the Website. Reservations are not confirmed until you have received an email confirmation with an e-ticket or voucher and there is a possibility that the Supplier can implement the mechanism of fraud examination during the booking process. If fraud occurred, then the reservation will no longer be available or automatically becomes invalid. Reservasi will not take any responsibility. If you choose not to submit additional information, reservation will not be completed and will be void.

11. RIGHTS AND OBLIGATIONS

11.1. Reservasi hereby gives the user certain limited rights (the "Limited License"), which cannot be transferred or delegated, to access and use the Website to which permitted by these Terms. In connection with this Limited License, we will not give you the right or license with respect to use of the Website; rights or licenses are not given explicitly, wholly owned by the Reserve or other third party owners of the licenses. Content available on the Website (including software infrastructure used to provide content) is wholly owned by the Reservasi or suppliers and service providers, including but not limited to its suppliers (as applicable). You can use the website to put order and you hereby represent and warrant that you will not submit false or speculative reservation requests to anticipate available booking. You hereby declare to ensure that the payment information you provide is true and fully accurate. You also guarantee to provide electronic mail address that is precise and accurate, mail addresses and / or details of your contact information.

11.2. Relating to the Terms of Use of the Website, you agree not to use the Website or the Content for commercial purposes or either directly or indirectly for purposes other than personal use or for unlawful (prohibited by law) or commit acts that violate the Terms of Service. Except with the written agreement with Reservasi, you agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works, transfer, or sell or re-sell any information, software, products or services obtained in connection with the Website. Additionally, you agree not to:

11.2.1. Use this Website or the Content for commercial purposes without permission from Reservasi;

11.2.2. Access, monitor or copy the Content on the Website using the technology, software, or any program either manually or automatically for any purpose without the written permission of Reservasi;

11.2.3. Take any action that imposes or may cause burden, unreasonable dependents on the Website or our infrastructure;

11.2.4. Make the main link to the Website (including but not limited to booking channels) for any purpose without the written consent from Reservasi;

11.2.5. Resell, use, copy, perform surveillance (such as using or installing the program spider or scrape), display, download or perform any Content production, software, products, services available through the Website for any commercial purpose or objectives / activities of the competition;

11.2.6. Reproduce Website (via the "frame" or "mirror") or arrange a part of this Website on any other Website without the prior written consent;

11.2.7. Send announcements to or through the Website in violation of the law, regulations, or rules, or which can support unlawful activity or criminal activity;

11.2.8. Deliver or provide links to or send an announcement containing material that could be considered harmful, obscene, pornographic, profane, violent, racist, or constitutes discrimination, insults, threats, harassment, oppression, hatred or materials other unpleasant, in accordance with Reservasi policy;

11.2.9. Deliver or provide links to any announcements that contain language defamation, slander, and lies;

11.2.10. Transmit or make announcements that may infringe the intellectual property or other rights of a particular entity or person, including but not limited to copyright, patent, trademark, trade secret or confidential information or publications;

11.2.11. Post an announcement when it is prohibited by applicable law or violate the rights and obligations under the contractual relationship;

11.2.12. Imitate any person or group, or stating falsely or incorrectly told the person or entity on the relationship or take a false identity if the purpose is to mislead, defraud or deceive;

11.2.13. Manipulate or falsify information in order to camouflage the origin of the statement you gave;

11.2.14. Use the Website in any manner which could damage, disable, overburden, or interfere with the use of the Website or other users of the computer equipment, or cause damage, disruption or limit the functionality of the software, hardware or telecommunications equipment;

11.2.15. Gain unauthorized access or unauthorized modifications to the Website or other relevant Website, other accounts, computer systems, networks connected to the Website by hacking, passwords theft or other things of that kind;

11.2.16. Obtain or attempt to obtain any materials or information in a way that is not intentionally provided by the Website (including but not limited to other destinations provided by this website). This includes but is not limited to, obtaining or collecting information about others such as email addresses;

11.2.17. Engage in fraudulent actions or measures intended to manipulate search engine results pages ("SERP") or doing search engine optimization ("SEO"). SEO practices considered unethical or is "spamdexing" including but not limited to cloaking, metadata, title tags, scraping content, link schemes, google bomb, search keywords, hidden text or links hidden, link schemes, comments containing spam and other thing; or

11.2.18. Any other actions that may adversely affect or cause damage to the Website, Reservasi or its affiliates and employees, or the reputation of Reservasi.

11.3. Unless specified explicitly otherwise, Website is not allowed to create a link to a page other than the main page of the Website or the frame or web page or material contained in it, or create a link to an aspect of a Website in the form of an email with a commercial purpose without the prior written consent expressed by Reservasi.

11.4. By placing an order through this Website, you hereby represent and warrant that you are not subject to any prohibition or restriction by any program of sanctions, or penalties under anti-money laundering regime anywhere.

12. RIGHT TO INFORMATION FROM USERS

12.1. By completing the order, you hereby agree to receive electronic mail containing an invitation to give a review or content review related to the Supplier election. Reservasi have sole discretion whether your review will appear in the reviews. Reservations can display the review, which may contain comments, level of service and your name.

12.2. In giving a review, you agree to ensure that:

12.2.1 You own and control all of the rights to review that you provide to the Website;

12.2.2 Review content is accurate and does not contain a misrepresentation; and

12.2.3 The use or performance or delivery of content review does not violate the Terms or applicable laws and regulations, you do not violate the rights of any third party, and you do not cause harm to any party.

12.3. You have to take all liability for the content of reviews you provide or submit. You allow Reservasi to act when there are those who violate your rights or the rights of Reservasi.

12.4. Content review that you provided will be assumed is not consist of confidential information and Reservasi will have no obligation to treat the review content as confidential information. Without limiting the provisions contained in these Terms, Reservasi have a single policy for use content review which considered appropriate, including but not limited to removal, cutting, modification, or hide it from the screen. Reservasi not required to pay for the content you submit in a review, including but not limited to review content that has been altered, removed or cut. Reservasi will not have an obligation to provide or include or mention authors or other third parties.

12.5. In any case, you hereby agree that regarding with the content of the review:

12.5.1. You do not need any attribution or identification in any derivative works;

12.5.2. You allow the publication, use, removal, modification, reproduction or exploitation of content review would be conducted by the Reservasi and its employees, their successors and assignees;

12.5.3. You hereby waive any rights and agree not to claim any rights in the content review; and

12.5.4. You hereby indemnify and do not blame Reservasi and its employees, affiliates, rights holders, replacement, and appoint of any claim with respect to the content of the review.

13. LIMITATION OF USE

You hereby agree not to use the Website or the Content for any unauthorized activity or violating the law. You agree that you will not use any equipment, software, or other technologies that may impede or attempt to impede the operation of this Website. You agree not to use this Website or its Content for commercial purposes. You agree not to attempt to create, find, use, or send an automated means or other forms of technology to collect or obtain information from the Website, or other ways to interact with this website.

14. INTELLECTUAL PROPERTY RIGHTS

14.1. All Intellectual Property Rights in this Website are owned by Reservasi. All information and materials, including but not limited to, software, text, data, graphics, images, sound, video, trademarks, logos, icons, html code and other codes in the website this is prohibited to publish, modified, copied, reproduced, duplicated or altered in any way outside of this website without permission expressed by the Reservasi. If you violate these rights, Reservasi entitled to make a civil claim for an aggregate amount of damage or loss suffered. These violations could also be a criminal offense.

14.2. Reservations and / or its affiliates is the owner of certain intellectual property rights ("Intellectual Property Rights"), including but not limited to the domain name, website, trademark, content, copyrights, service marks, logos, symbols or other design, etc. Nothing in this Agreement shall be construed as granting you any license or right, implied or otherwise, to use, possess, distribute or modify any Reservasi’s Intellectual Property. Other product and company names are contained in the Website, including names, trademarks, marks, service marks, logos, symbols or other designs may be owned or licensed for third parties use. The use of intellectual property rights by third parties on this website is not regarded as a recommendation or sponsorship of the Website by third parties. Reservasi owns the copyright on the Website, and you are forbidden to use, possess, distribute or modify any intellectual property without the consent expressed by Reservasi.

14.3. This website contains Intellectual Property of Reservasi, including but not limited to text, software, photos, graphics, video, music and sound. The entire content of this website is protected by copyright laws. We and our licensors own the copyright and / or other rights over the selection, coordination, arrangement, and content improvement and original content. You may not modify, reproduce, copy, perform, display, publish, or exploit the Content, in whole or in part, unless expressly provided otherwise in these Terms.

14.4. Unless specified otherwise, the software needed for the provision of services, the software that available for use on this website, and Intellectual Property Rights in Content on the Website are owned by the Reservasi, its affiliates or related companies, licensors, suppliers and content providers. Reservasi will not be responsible for the intellectual property owned by third parties or for violation of intellectual property rights held by third parties.

14.5. You can use the information on the Website only for personal, non-commercial use. Unless specified otherwise, and expressly permitted by the copyright laws, you cannot copy, reproduce, distribute, resend, publish or otherwise commercially exploit any downloads you make from the Website without the permission of the owner of intellectual property rights. Even if you get the necessary permission, you are prohibited to make changes or deletion. You hereby accept and agree that downloading any Intellectual Property does not give you the rights to them.

14.6. We may provide links to other websites managed by other parties, by clicking on the link, you hereby express, acknowledge and agree that these measures are voluntary actions to see or visit the Website that Reservasi have no control or responsibility for it,

14.7. In creating a Website, preparing the source code and software support, Reservasi may license the use of open source software from third parties via the GNU General Public License ("GPL"), each use of the open source software and intellectual property rights of third parties by Reservasi are with the necessary licenses or permits.

15. CLAIMS OF INTELLECTUAL PROPERTY RIGHTS

15.1. If there is evidence of violations of Intellectual Property Rights, then you or your representative (together, "Sender") may send a notice containing the following details which recorded below:

15.1.1. Sender's name and address;

15.1.2. In terms of Sender is not the owner of intellectual property rights or exclusive license, it must include the name and address of the owner of intellectual property rights;

15.1.3. In terms of Sender address is not in Indonesia, Senders must provide a temporary address in Indonesia;

15.1.4. Telephone, facsimile number (if any) and electronic mail address of submitter;

15.1.5. Sufficient detail to prove the existence of intellectual property rights violations, including the address line of electronic copies;

15.1.6. The sender requests to remove or disable access to an electronic copy or version which being violated;

15.1.7. A statement that the sender of good faith recognize the violations identified in paragraph (5) of this Article;

15.1.8. A statement that the information provided in the notification is accurate;

15.1.9. Sender's statement that (a) is the exclusive owner or holder of intellectual property rights that are violated; or (b) have the legal authority to act as an exclusive owner or holder; and

15.1.10. The statement that sender are a subject to Indonesian law and that all claims, disputes, controversies or differences arising out of intellectual property infringement must first be submitted to the Central Jakarta District Court for the settlement through mediation in accordance with the Mediation Procedure applicable to this moment. The sender must certify that they agree to participate in mediation in good faith and endeavor to comply with the terms of the resulted settlement.

15.2. We will review and handle notifications in accordance with the above requirements and in accordance with the laws of Indonesia.

15.3. You agree to indemnify and do not blame us for any loss or damage that may occur as a result of fraud, forgery or false accusation of infringement of intellectual property rights.

16. DISCLAIMER

16.1. YOU HEREBY AGREE TO EXTENT PERMITTED BY APPLICABLE LAW:

16.1.1. SERVICES AND CONTENT ON THIS SITE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE HEREBY EXPRESSLY THAT WE MAKE NO GUARANTEE OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, REGARDING TO THE FEASIBILITY OF PRODUCTS OR SERVICES OR PRODUCTS FITNESS AND SERVICES THAT WE PROVIDE FOR A PARTICULAR PURPOSE AND AGAINST MISUSE OF RIGHTS WHERE APPLICABLE;

16.1.2. WE DO NOT GUARANTEE THAT: (i) FUNCTION, SECURITY FEATURES AND SERVICES PROVIDED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE; (Ii) ERRORS OR FAILURE WILL BE CORRECTED; OR (iii) THE WEBSITE OR THE SERVER THAT PROVIDES SERVICES FREE OF VIRUSES, MALWARE OR HARMFUL COMPONENTS;

16.1.3. WE DO NOT GUARANTEE THE ACCURACY, AUTHENTICITY, INTEGRITY OR QUALITY CONTENT, THE WEBSITE OR THE RESOURCES AVAILABLE TO AND FROM THE WEBSITE INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY THAT THE CONTENT, WEBSITE OR FREE SOURCE FROM BAD MATERIALS, INDECENT OR CONTROVERSIAL;

16.1.4. ANY DOWNLOADED MATERIAL OR OTHER THAT OBTAINED THROUGH THE USE OF THIS SERVICE IS YOUR RESPONSIBILITY AND AT YOUR OWN RISK. YOU WILLINGLY TAKE THE RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF MATERIALS PROVIDED.

17. LIMITATION OF RESPONSIBILITY

WITHOUT PREJUDICE TO WHAT IS PROVIDED IN CONDITIONS, EACH PARTY LIABILITY IS MAXIMALLY LIMITED AND EXCLUDED THAT PERMITTED BY LAW, AS TO PERSONAL INJURY AND DEATH. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, DIRECTLY OR INDIRECTLY, ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE OR USE OF THE LINKS ON THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY SPECIAL, INCIDENTAL, PUNITIVE OR DAMAGES OR OTHER ECONOMICS LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF INJURY OR DAMAGE THAT MAY OCCUR. THE ONLY REFINEMENT THAT IS AVAILABLE FOR YOU IS DISCONTINUE USING THIS WEBSITE.

18. INDEMNITY

You hereby agree to indemnify and not blame the Reservasi and its employees, affiliates, staff and partners, from and against any and all claims, demands, liabilities, damages or losses, including legal fees, incurred as a result of claims of third parties with respect to: (A) your use of the Website; (B) content is given, provided or accessed through this website; (C) your violation of these Terms; (D) infringement of rights or other obligations; and / or (E) any act or omission, either negligent, unlawful or others.

19. LINKS AND THIRD PARTY CONTENT

This website may contain links to websites operated by parties other than Reservasi. We do not control other Websites or links and we are not responsible for the content or privacy or other activities of the Website. We, or other third parties, can automatically upload the results of the search or provide links to other Websites. We provide an opportunity for third parties to provide, load, transmit or otherwise make available information, data, text, images, sound, graphics, video, messages, reviews, or other materials ("Content") through this Website. We do not review and / or do not have control over the website, source, and Content. You agree that we are not responsible for the content or availability of the Website and the resources, and we do not support or endorse and is not responsible for the origin of the Website or Content. You agree to indemnify us from and against any and all liabilities, expenses, losses, or damages, directly or indirectly caused or allegedly caused by or in relation with use of account for Content, Websites or resources.

20. TERMINATION

20.1. Reservasi have a single and full policy to modify, suspend, discontinue or terminate this Website and / or parts of the Website, including services or products provided in this Website, and / or use of this Website, or any part, at any time for any reason without prior notice.

20.2. In the moment of termination, you are still bound by the obligations under these Terms, including but not limited to warranties, indemnity, release and liability limitation that you have agreed.

20.3. Reservasi will not be responsible to you or any third party for any termination or suspension of your access to the Website.

21. PRIVACY

Reservasi respect confidentiality of the User. Reservasi will strive to comply with relevant data protection legislation when performing its obligations under these Terms. A separate document Privacy Policy governing the rights and obligations of Reservasi and users in relation to privacy.

22. GOVERNING LAW

These terms shall be governed by and construed in accordance with the Law of Indonesia.

23. SETTLEMENT OF DISPUTE

In the terms of a dispute arising of or regarding with this requirement, both parties will first discuss in good faith to reach an amicable settlement within sixty (60) days from the date of notification of the dispute. However, if the dispute cannot be resolved through consultation within sixty (60) days, then it should be referred to mediation in Badan Arbitrase Nasional Indonesia (BANI) in accordance with the Mediation Procedure that applicable at this moment. If the dispute remains unresolved, it will be submitted to the exclusive jurisdiction of the Central Jakarta District Court.

24. GENERAL

24.1. This requirement will set the entire agreement and understanding between you and Reservasi on its principal, and shall supersede all previous agreements, whether written or oral, between you and Reservasi on its subject.

24.2. For the avoidance of doubt, Reservasi does not manage or control the Supplier.

24.3. If you use the Website for or on behalf of third parties ("Third Party"), such as a family member or traveling companion, you are responsible for any errors in the accuracy of the information provided related to such use. Additionally, you must inform the third party of all of the terms and conditions. When using the Website for or on behalf of third parties, you agree to indemnify and not blame Reservasi from and against any and all liabilities, losses, damages, suits and claims, including legal fees, which arise from or related to the violation of the Terms or omission by You and / or a third party.

24.4. In the terms that any provision is set to unenforceable or invalid by a court of competent jurisdiction, such provision will still be enforced to the extent permitted by applicable law and such provision shall not affect the validity and enforceability of any remaining provisions. Disconnected provisions must be replaced with a provision that similar to the original words and meaning as much as possible.

24.5. The failure of either party to enforce any provision of these Terms at any time shall not be construed as a waiver of the right of each party to implement the breach of such provision or any other provision in these Terms or as a waiver of a continuous breach, next or following over any provision or any other provision of these Terms.

24.6. You cannot cede or assign your rights or obligations under these Terms without our prior written consent.

24.7. We reserve the right to change or revoke the Terms (or parts) on our sole discretion. We may change these Terms at any time by posting the difference on the Website. The latest version of the Terms will supersede all previous versions.

24.8. Unless stated otherwise, nothing in these Terms are intended to provide to any third party any right to release any terms or to give the benefit to any third party in accordance with these Terms.

24.9. Notice which given in accordance with this requirement shall be deemed worthy of consideration if there is a written requirement and forwarded by registered post or recorded delivery service or the equivalent to one party (at our registered address, or any other notified address).

25. Force Majeure

25.1. Reservasi will not be responsible for any performance that did not done or violation of these Terms, such as the failure of the transaction, the limited access to the Website, or any damage or harm to the user caused by any act or condition whatsoever beyond the reasonable control by either you or we ("Force Majeure Event"). Force Majeure Event includes but is not limited to natural disasters (floods, earthquakes), epidemics, riots, declaration of war, war, military action, acts of terrorism, embargoes, sanctions, changes in legislation or regulations, lightning, storms / hurricanes / cyclones , strikes, demonstrations, bankruptcy or insolvency airline or hotel, and so on.

25.2. Reservasi will not be responsible for any damage or loss caused by any means to any party if Reservasi cannot process your order because of a Force Majeure Event.

section:privacypolicy

PRIVACY POLICY

Reservasi.com owned and operated by PT. Reservations Global Digital ("Reservasi"). The following Privacy Policy describes how we collect, use, disclose and process information that is personally identifiable that we collect about individuals ("Personal Data") associated with the services available in Reservasi through the Website that addresses on www.reservasi.com (" Website"). By visiting the website, you consent to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy. All data that we collect and process is stored on servers which located in Singapore.

Reservasi may at any time revise this Privacy Policy to reflect changes in the law, our practice in the collection and use of Personal Data, features of our website, or improvement in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be stated in this Privacy Policy and effective date will be noted in the beginning part of Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you get the latest information about our current policies and practices. Reservasi will also prominently post material changes prior to implementing the change.

Information We Collect

We collect your Personal Data that you give to us when using the Website. Personal Data may include your name, address, phone number, credit card number, account number or your e-mail address. We also collect information that is not personally identifiable, which may be related to your Personal Data, including your log-in name, IP address and password, and search preferences related to specific searches.

Protecting Your Personal Data

To prevent unauthorized access, we instituted reasonable physical, electronic and organizational procedures to protect personal data from unlawful destruction or accidental, or loss, inadvertently alteration, or disclosure or unauthorized access. How Do We Use Information We Collect, We use Personal Data and other information we collected through the Website to register you to the Website, we provide you with the products and services requested, we build features that make you easier to use the Website, and contact you regarding all our services. This includes faster booking request, better customer service and timely information of new services and special offers. From time to time, Reservasi may contact you to ask your opinion about the experience of using the Website and select the Online Travel Agents, Airlines or hotel, helped us improve the website, or to offer special promotions to you as a user of the Website, in which you have expressed your consent to receive such communications.

Sharing Your Personal Data

Reservasi may provide your Personal Data with third parties we hire to perform services on our behalf, such as web hosting services, data analysis, to market our products and services, to handle credit card transactions or provide services to customers. All such third parties have an obligation to maintain the security and confidentiality of Personal Data, and to process the Personal Data only in accordance with our instructions.

In some cases, Reservasi may ask you to perform transaction directly with a third party to obtain services, or when you use the Website to book a hotel room or obtain another product or service, we may provide your Personal Data on the airline or hotel.

Reservasi may disclose Personal Data to protect ourselves to charges, to respond to the call for being witness, the judicial process, legitimate request from official law enforcement, or as necessary to comply with applicable laws, or the user associated with all of the sale, assignment, or other transfer of all or a portion of our business or company. We also may disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services, or to protect the rights, property or safety of Reservasi, users, or others.

Policy of Cookies

To serve you faster and with better quality, we use "cookie" technology on the Website. Cookies are small bits of code, usually stored on the hard drive of the user’s computer, which enables the Website to "personalize" itself for each user by remembering information about the user's visit to the Website. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and e-mail address and password that used to access the Website. The "Help" on the toolbar of most Internet browsers will tell you how to prevent your browser from accepting new cookies or the configuration of your browser to refuse cookies. If you have cookies enabled, you will not be able to access important functions or features on this Website and you may only be able to use the Website on a limited basis. Cookies that are used on this Website is linked to user's Personal Data.

How to Access or Change Personally Identifiable Information

If you wish to update any Personal Data you have previously provided, or use of any rights of access, rectification, erasure, or oppose the processing of your Personal Data that you may have under applicable law, please contact us at: cs@reservasi.com,

To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered in less than 30 days.

REGISTRATION AND MEMBERSHIP

This website’s user is expected to create a user account by registering and provide certain data. In registering and providing certain data, you guarantee that:

1. Registrations at least 18 years old;

2. Information about yourself is true, accurate, current and complete as required in the registration form on the Website (registration data) and

3. You will renew this registration data to keep it true, accurate and complete.

Further, Reservasi shall not be liable for any loss or hazard that may be suffered, where such loss or damage caused by inaccurate or incomplete information given by you. After registering, you will receive a password and user identity. You are responsible for maintaining the confidentiality of the password and user identity and you are fully responsible for all activities related to the password or the user identity. You can only use a single user identity (username) and password (password) at any time and not allowed to use more than one username. You are required to use a password only for yourself, and never permit others to use your password. You agree to immediately notify Reservasi on any unauthorized use of your password or account or any other breach of security and ensure that you exit from your account after each use of this Website. Reservasi will not be liable for any loss or damage arising from your failure to comply with these rules.

TRANSFER OF BUSINESS

In the case of a change of control in Reservasi or change of ownership of the Website, all personal data will be part of the asset transfer.

APPROVAL OF PRIVACY POLICY CHANGES

By using our Website or services, you declare approval and submission to the collection and use of personal data as stated in this Privacy Policy. Furthermore, if you use our services, we reserve the right to collect and use information about your Personal Data in accordance with the applicable requirements. Reservasi may change this Privacy Policy at any time. We will display the changes on this page so that you know that there are changes regarding the collection and use of personal data, also the circumstances that force us to give information to the third party.

QUESTION

In case of any questions please contact us at: cs@reservasi.com.